Personal Development

Healthcare and social care professionals serve increasingly diverse communities where individuals' experiences are shaped by multiple, intersecting identities including race, gender, age, disability, socioeconomic status, sexual orientation, and cultural background. This 1-hour webinar equips health and social care professionals with the knowledge and skills to provide truly person-centred, culturally responsive care. Participants will explore how intersectionality—the understanding that multiple forms of inequality can compound to create unique barriers to care—combines with Cultural Intelligence (CQ®) to improve health outcomes, reduce disparities, and enhance relationships. Attendees will learn to recognise how cultural values and intersecting identities impact health-seeking behaviours, treatment adherence, and care experiences.

ASYE training for managers is designed to provide a comprehensive understanding of their roles and responsibilities in documenting ASYE-related work. It offers clarity on crucial ASYE conditions, such as protected time and caseloads, ensuring that newly qualified social workers (NQSWs) receive the necessary support. Emphasis is placed on fostering a positive team culture by addressing the importance of boundary-setting in professional practices, moving beyond mere policy adherence, and focusing on modelling effective management strategies. The training also explores practical methods for developing NQSWs, guided by insights from Andrew Gambrill's BASW article “The Key Three.” Managers will learn how to apply these principles to nurture the growth and professional progression of NQSWs. Additionally, the session introduces key concepts of practice education theory, equipping managers with foundational knowledge to enhance their ability to support and educate newly qualified professionals effectively.

To raise awareness of LGBTQ and how this is relevant to your work setting

The purpose of one day session is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodiverse customers more engaging and productive. The course will include information on areas such as Autism, Autistic Spectrum Disorder (Including Asperger’s Syndrome), ADHD, dyslexia and dyspraxia amongst others and will allow discussion on what these conditions mean for those experiencing them, but also what we can do to engage with and be more engaging for our neurodiverse customers/clients

Difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in the workplace as the ability to discuss difficult issues with honesty, clarity, and integrity and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill set.

This two-day conflict awareness training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this session we share simple and effective strategies for creating and maintaining safe working practices and environments.

This one-day conflict awareness and verbal response training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this De-escalation - A Proactive Approach to Conflict Training course we share simple and effective strategies for creating and maintaining safe working practices and environments.

The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.

We offer 1:1 and Group Safeguarding Supervision sessions facilitated by trained Supervisors

We offer tailored 1:1 Direct Safeguarding Supervision Training sessions facilitated by trained supervisors for individual and group needs.

The receptionist plays a key role in promoting the image of the business and ensuring that external and internal stakeholders are linked to the right person quickly and efficiently. They are very often the first person that an external customer will speak to or see so it is vital that the person fulfilling this role is; Knowledgeable about the organisation. Understanding of the structure of the Trust so they can direct queries and questions to the correct person or department. Able t0 make and receive telephone calls using the organisation’s codes of practice and correct telephone etiquette. A strong communicator – possesses active listening skills and emotional intelligence Adaptable and resilient In possession of excellent time management skills Empathetic – Actively interacting when greeting internal clients i.e. children to help reduce anxiety and make them feel comfortable.

This two day Developing Effective Supervision Training programme (with the option of a third follow up day) aims to focus on the core knowledge and skills needed by supervisors working within a variety of settings in health and social care. For social work supervisors the content of the course is consistent with the approach to supervision set out within the employers standards.