Personal Development

Difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues with honesty, clarity, and integrity and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill set.

This two-day conflict awareness training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this session we share simple and effective strategies for creating and maintaining safe working practices and environments.

This one-day conflict awareness and verbal response training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this De-escalation - A Proactive Approach to Conflict Training course we share simple and effective strategies for creating and maintaining safe working practices and environments.

The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.

We offer 1:1 and Group Supervision sessions facilitated by trained Supervisors

We offer tailored 1:1 Direct Supervision Training sessions facilitated by trained supervisors for individual and group needs.

The receptionist plays a key role in promoting the image of the business and ensuring that external and internal stakeholders are linked to the right person quickly and efficiently. They are very often the first person that an external customer will speak to or see so it is vital that the person fulfilling this role is; Knowledgeable about the organisation. Understanding of the structure of the Trust so they can direct queries and questions to the correct person or department. Able t0 make and receive telephone calls using the organisation’s codes of practice and correct telephone etiquette. A strong communicator – possesses active listening skills and emotional intelligence Adaptable and resilient In possession of excellent time management skills Empathetic – Actively interacting when greeting internal clients i.e. children to help reduce anxiety and make them feel comfortable.

This two day Developing Effective Supervision Training programme (with the option of a third follow up day) aims to focus on the core knowledge and skills needed by supervisors working within a variety of settings in health and social care. For social work supervisors the content of the course is consistent with the approach to supervision set out within the employers standards.