Overview
This one-day conflict awareness and verbal response training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this session we share simple and effective strategies for creating and maintaining safe working practices and environments.Who is De-escalation – A Proactive Approach to Conflict aimed at?
This course is appropriate for all individuals who work in health, social care, housing or any other customer-facing environment. The content and examples used will be tailored to the workplace of the participants.Course Length
1 day (a 2-day course is available)Learning Outcomes
On conclusion of this course, participants will:
- Understand the Principles of Conflict
- Understand the difference between risk assessment and risk management.
- Understand the fundamentals of good practice in relation to challenging behaviour.
- Understand the link between the attitudes of people at all levels in organisations, their effectiveness and the style of their practice.
- Understand the rights and obligations under current legislation and the relevance to everyday practice.
- Have enhanced their skills and ability to defuse and de-escalate confrontation using verbal responses.
