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The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.

Who is Managing Challenging Behaviour aimed at?

Anyone who requires the skills to deal with challenging/aggressive behaviours in the organisation.

Course Length

1 day

Learning Outcomes

At the end of a typical 1 day course participants will:

  • Understand the reasons why we may encounter conflict in the workplace
  • Understand the difference between risk assessment and risk management
  • Understand and compare models of behaviour in relation to conflict
  • Acquire  simple and effective strategies for creating and maintaining safe working practices and environments

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