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This programme is a half day course which will be a refresher of the key principles and duties of the Social Services and Well-being (Wales) Act 2014, in relation to assessment, eligibility and care and support planning. The programme, specifically designed for managers, will focus on how they can ensure their team members meet team objectives and consistently achieve legal compliance and high standards of quality practice. This will include reflective supervision, ensuring that ‘what matters’ conversations are taking place and overseeing recording. It will also include focus on how to effectively manage performance in teams and how to build further on managerial financial and legal literacy. The training is supported by a comprehensive workbook comprising all of the slides, many with additional notes, plus case studies and a list of suggested strengths-based questions to support staff with collaborative conversations. The course will cover the person with care and support needs and carers equally throughout the session. The programme is a refresher course and will cover the spirit and principles of the Act, including the emphasis on how to support staff to maximise individual choice and control, harness the existing strengths within a person’s life and focus on what is important to that person. Exercises will include a quiz on assessment and a case study to practise strengths based questions and to reinforce the importance of identifying the person/carer’s personal outcomes. The assessment and eligibility section of the training will focus on how to support staff to undertake all five elements of assessment and make sound and confident assessment and eligibility decisions. This includes the importance of creative solutions, accurate recording, professional opinion and providing evidence. The remainder of the course will cover how managers can support staff to deliver on the key duties of care and support planning through undertaking a quiz and reflecting on how their teams can provide creative support options, including how Direct Payments can be used. The course will also draw learning and a practice steer from the recent independent evaluation of the Social Services and Well-being (Wales)Act 2014, commissioned by the Welsh Government, as well as relevant Ombudsman cases and Judicial Reviews.

Who is The Social Services and Well-being (Wales) Act 2014 for Managers aimed at?

Adult Social care staff in Wales

Course Length

a half day

Learning Outcomes

By the end of this half day programme, managers will be able to:-

  • Recall the key principles of the Social Services and Well-being (Wales) Act 2014 and the duties and powers relating to assessment, planning and review.
  • Identify the eight aspects of well-being and the implications for practice and quality management.
  • Support staff to adopt a strengths-based approach throughout their involvement with the person/carer
  • Support staff to demonstrate that all aspects related to involving the person, as fully as possible, have been explored
  • Understand, adopt and be able to support staff to apply eligibility requirements and make sound decisions in regard to eligibility.
  • Support staff to develop creative support options, explore the range of ways that needs and personal outcomes can be met and the different ways of funding care packages including good practice in relation to Direct Payments.
  • Where appropriate draw learning from a range of Ombudsman cases and Judicial Reviews 


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