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This programme is a half day course which is a refresher of the key principles and duties of the Social Services and Well-being (Wales) Act 2014, in relation to assessment, eligibility and care and support planning. The training is supported by a comprehensive workbook comprising all slides, many with additional notes, plus case studies and a list of suggested strengths-based questions to support practice. The course will cover the person with care and support needs and carers equally throughout the day. The programme covers a refresher of the core principles of well-being, the strengths based approach and personal outcomes, the key duties of Prevention, Information, Advice and Assistance (IAA), Advocacy and Assessment, including how participation can be maximised. Exercises include a quiz on assessment and a case study to reinforce the importance of using a diverse range of strengths based questions to identifying the person/carer’s personal outcomes. The course will consider assessment and eligibility decisions focusing on all five elements of assessment. It includes reflection on what a good ‘what matters’ conversation looks like as part of the assessment process and how staff can work with people to achieve personal outcomes. This will also include accurate recording, professional opinion and providing sound evidence for assessment and eligibility decisions. To aid reflection and quality practice improvement, the course will draw from a recent independent evaluation of the Social Services and Well-being (Wales)Act 2014, commissioned by the Welsh Government, as well as relevant Ombudsman cases and Judicial Reviews. The remainder of the session will cover the essential components of refining and embedding a personal outcomes approach in the care and support planning process, it will include a quiz and reflective learning on innovative ways to support a person’s wellbeing outcomes, including the use of direct payments. This will include exploring collaborative and creative conversations and solutions focussed approaches, through completing the case study from the morning session

Who is Social Services and Well-being (Wales) Act 2014 Refresher aimed at?

Adult Social care staff who work in Wales

Course Length

a half day

Learning Outcomes

By the end of this half day programme, delegates will be able to:-

  • Recall the key principles of the Social Services and Well-being (Wales) Act 2014 and the duties and powers relating to assessment and identify the eight aspects of well-being
  • Highlight the key implications for practice arising from the duties of Prevention and Information, Advice and Assistance and Advocacy, emphasising the importance of early resolution and solutions.
  • Be confident in the application in practice of a range of strengths-based questions.
  • Demonstrate that all aspects related to involving the person as fully as possible have been explored.
  • Understand, adopt and be able to apply eligibility requirements and make sound decisions in regard to eligibility.
  • Ensure that clear evidence to substantiate eligibility decision is included in all assessments.
  • Understand support options, explore the range of ways that needs and personal outcomes can be met and the different ways of funding care packages, including good practice in relation to Direct Payments.
  • Continue to adopt creative solutions in care and support planning.


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