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This programme is a half day course intended for those with a good working knowledge of the Social Services and Well-being (Wales) Act 2014 and an understanding of the key duties and principles, in relation to assessment, eligibility and care and support planning. The course will include a refresher of the key duties and principles followed by an examination of what a good assessment looks like, especially when working with complexity, drawing from relevant case law, Ombudsman cases and good practice principles. The training is supported by a comprehensive workbook comprising all slides, many with additional notes, plus relevant case studies, a list of strengths based questions to support collaborative conversations in assessment, planning and review and summaries of relevant Ombudsman cases/Judicial Reviews. The course will cover the person with care and support needs and carers equally throughout the session. The programme will include a refresh of the core principles of wellbeing, the strengths based approach and personal outcomes, the key duties of Prevention, Information, Advice and Assistance (IAA), Advocacy and Assessment, including how participation can be maximised. The emphasis will be on the application of the law in relation to these duties and principles and the learning derived from various judicial judgements. The assessment and eligibility section of the training will focus on how to undertake all five elements of assessment and make sound and confident assessment and eligibility decisions, particularly regarding complex cases. The course will also draw from a recent independent evaluation of the Social Services and Well-being (Wales)Act 2014, commissioned by the Welsh Government, as well as relevant Ombudsman cases and Judicial Reviews to help steer complexity.

Who is Advanced Social Services and Well-being (Wales) Act 2014 aimed at?

Adult Social Care Staff in Wales

Course Length

a half day

Learning Outcomes

By the end of this half day programme, delegates will be able to:-

  • Recall the key principles and duties of the Social Services and Well-being (Wales) Act 2014 relating to assessment and advocacy.
  • Highlight the key implications for practice arising from the Prevention, Information, Advice and Assistance (IAA) duties, ensuring an emphasis on early resolution and solutions.
  • Ensuring a strengths based approach is adopted throughout their involvement with the person/carer and that they continue to increase their use of diverse and varied strengths based questions.
  • Demonstrate that all aspects related to involving the person as fully as possible have been explored.
  • Understand, adopt and be able to apply eligibility requirements and make sound decisions in regard to eligibility.
  • Ensure that clear evidence is analysed and presented to substantiate assessment and eligibility decisions.
  • Understand the key principles of support planning options.
  • Continue to adopt and expand the use of highly creative solutions in care and support planning.
  • Draw learning from relevant Ombudsman cases and Judicial Reviews.
  • Have more confidence in working with complex clients and situations ensuring quality practice responses and legal compliance.


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