This is a two-day course which involves participants sharing their own experiences and also includes some role-play. For this reason numbers should be limited to a maximum of 16, and participants should have had some experiences of working in situations where service-user engagement has been questionable and/or problematic.
- To introduce participants to a variety of frameworks for thinking about ‘involuntarism’ and applications in practice.
- To provide opportunities to reflect on professional and personal fears, experiences of resistance (passive/aggressive/disguised) with a view to developing appropriate/alternative strategies.
- To reinforce the importance of systematic assessment and management of danger.
Participants will be offered the opportunity to:
- Develop understanding of the basic literature/theory about ‘resistance’ and ‘involuntarism’ and the importance of using the literature to:
- Understand the impact of strong emotions on cognitive processes.
- Maintain appropriate emotional and physical boundaries when interviewing aggressive service users.
- Limit the distorting impact of service user aggression on professional networks.
- Explore a framework for thinking through ‘discrepant’ information.
- Infer clarity about the limits of confidentiality in Child Protection work and the need to share and analyse information.
- Understand the importance and use of procedures and contracts.
- Gain practical skills/techniques which reduce the likelihood of physical aggression
- Assertive rather than persecutory.
- Authoritative rather than authoritarian.
- Consider a framework for thinking about levels and possible outcomes of ‘resistance’.
- Identify complementary strategies for recognising and dealing with personal and client stress.
- Derive an increased awareness of the importance of supervision