Associates
In-Trac is proud of the trust that our customers place in us. Our decision to maintain a relatively small associate base ensures our continued personal service to our customers.
Our associates are part of a well established training & consultancy Company with a reputation for delivering high quality training. A large percentage of our work is repeat business or by recommendation.
We take particular care to ensure that all our associates are offered the very best support, including comprehensive administrative support. The In-Trac office is staffed between 9.00 am and 5.00 p.m. Monday to Friday although there may be short periods of time, as well as after office hours, when an answering phone is in operation. We will always do our best to respond to your queries the same day.
All
negotiation with the customer is taken care of, delegate packs are copied
from master documents provided by you, these are then sent on to the venue
in advance of the training.
All negotiation with the customer is taken care of, delegate packs are copied from master documents provided by the trainer, these are then sent on to the venue in advance of the training.
We have a full time Business Manager who deals with all financial matters.
As part of our commitment to our associates, away-days are arranged on average twice a year in order for all the associates to get together to discuss current topics/update on skills and knowledge/get to know each other. These are largely informal events which we hope provide the opportunity to get away from the normal work environment for a day and take advantage of time to update and network with other professionals.
From time to time we organise and run our own practise seminars with associates facilitating training on topics of particular interest to themselves. These are usually run at a London venue. Other associates are offered the opportunity to attend these sessions free of charge in order to update their skills and knowledge or to become familiar with other topics that they may wish to consider training in the future.
As part of our consultancy and events service, we also organise conferences for third parties. It is usually possible to offer free places to our associates at these events. We expect our associates to uphold the In-Trac principles and values at all times.